Renewals Manager

Job not on LinkedIn

October 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ParentSquare

WebsiteLinkedInAll Job Openings

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Manage and mentor a team responsible for executing customer renewals and contract management • Oversee the full renewal lifecycle from initial outreach to final contract execution, ensuring accuracy, efficiency, and a high-quality customer experience • Serve as an escalation point for complex renewal and contract issues, providing solutions and guidance to both customers and internal stakeholders • Develop and refine renewal strategies to improve retention rates, accelerate renewal cycles, and minimize churn • Manage and optimize renewal pricing by applying pricing programs, consortium agreements, and other negotiated terms • Oversee vendor forms, registrations, and compliance processes, ensuring contracts are complete, accurate, and executed in a timely manner • Build cross-functional alignment with Sales, Customer Success, Legal, Finance, and Security to resolve escalations, streamline processes, and ensure accurate documentation • Implement operational improvements: design playbooks, track KPIs, and drive automation to scale the renewals process • Report on key renewal metrics (retention rates, renewal timelines, revenue impact) and provide insights to leadership for continuous improvement

🎯 Requirements

• 5–7 years of experience in renewals, account management, contracts, or related functions • Strong background in account management and customer retention, with proven ability to lead teams and drive outcomes • Demonstrated experience managing the contract lifecycle, pricing strategies, and customer renewal processes • Excellent leadership, communication, and relationship-building skills, with the ability to influence stakeholders and collaborate cross-functionally • High attention to detail and organizational skills, with a proven ability to manage competing priorities in a deadline-driven environment • Experience working with CRM and ERP systems (HubSpot, NetSuite, Maxio) and comfort with data-driven decision making • Strong business judgment and problem-solving skills, with the ability to balance customer satisfaction and company objectives.

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • Employer-match 401K retirement savings program from day 1 of employment • Stock options • Paid Family Leave • Health + wellness reimbursements • Generous PTO • 15 paid holidays, including your birthday!