pasiona
B2B • Enterprise • Artificial Intelligence
<pasiona> is a Spanish software development and digital transformation company that provides outsourcing, staff augmentation, dedicated engineering teams, consulting, training, and custom web and mobile application development. The company builds enterprise-grade solutions and AI-enabled products (e. g. , AiGENTS Manager, ChatGPT Business Assistant), works across sectors such as banking, insurance, transport, automotive and energy, and emphasizes Azure DevOps, accessibility, agile/SAFe coaching, and top tech talent acquisition.
51 - 200 employees
Founded 2007
🤝 B2B
🏢 Enterprise
🤖 Artificial Intelligence
SalesForce Business Analyst
Job not on LinkedIn
October 16
🗣️🇪🇸 Spanish Required
pasiona
B2B • Enterprise • Artificial Intelligence
<pasiona> is a Spanish software development and digital transformation company that provides outsourcing, staff augmentation, dedicated engineering teams, consulting, training, and custom web and mobile application development. The company builds enterprise-grade solutions and AI-enabled products (e. g. , AiGENTS Manager, ChatGPT Business Assistant), works across sectors such as banking, insurance, transport, automotive and energy, and emphasizes Azure DevOps, accessibility, agile/SAFe coaching, and top tech talent acquisition.
51 - 200 employees
Founded 2007
🤝 B2B
🏢 Enterprise
🤖 Artificial Intelligence
📋 Description
• Serve as a Genesys Expert, supporting design, implementation, and optimization of Genesys solutions • Drive innovation through AI-driven automation, ensuring seamless customer interactions • Lead initiatives for new AI modules or features within Genesys • Collaborate with stakeholders to understand local Contact Center processes • Support in developing and managing contact routing logic, IVR flows, and automation workflows • Ensure compliance with security, privacy, and industry standards during solution deployment • Monitor system performance metrics and generate insights to improve strategies
🎯 Requirements
• Proven expertise with Genesys platforms (Cloud, PureConnect, or Enterprise editions) • Proven track record leading global contact center projects that leverage AI to transform customer service • Deep understanding of contact center processes, including call routing, IVR, multi-channel interactions, and workforce management • Expertise with deploying AI technologies such as chatbots, virtual assistants, natural language processing, and machine learning • Familiarity with APIs, web services, and cloud-based AI platforms (e.g., Google AI, Azure Cognitive Services, IBM Watson) • Analytical expertise to monitor system and AI model performance, diagnose issues, and optimize solutions. • English environment is mandatory
🏖️ Benefits
• Health insurance • Professional development
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