Sales and Training Executive

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November 18

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Paula's Choice Skincare

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Beauty • Retail • eCommerce

Paula's Choice Skincare is a company that specializes in skincare products. It offers a wide range of skincare collections including boosters, cleansers, exfoliants, and moisturizers designed to address various skin concerns. The company emphasizes the importance of sustainability and recycling and provides customer perks such as auto replenishment and private consultations. Paula's Choice Skincare is committed to research and education through their Science Advisory Board and offers numerous client services like order returns, shipping information, and personalized consultation. They also have programs for students and affiliates and focus on community engagement through editorial guidelines and educational initiatives.

501 - 1000 employees

Founded 1995

💄 Beauty

🛒 Retail

🛍️ eCommerce

📋 Description

• The Sales & Training Executive (STE) drives sales revenue in a multi-state/multi-province territory, managing a territory of service and non-service doors, by building strong retailer relationships, training and coaching store associates, side-by-side selling in stores, planning and executing in-store events, maintaining, and negotiating merchandising standards as well as managing a team of Freelance Sales & Training Consultants, and Full-Time Account Coordinators. • In partnership with leader, develop territory strategy to reach retailer sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI. • In partnership with direct reports, develop and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership. • Plan, oversee, schedule and execute territory call cycle for maximum business growth based on the needs of the business. • Manage, coach, and track sales and training performance for all direct reports and freelancers and communicate opportunities and problem-solving strategies to leader. • Participate and help prepare Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory. • Maintain organization and coach direct report organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities. • Manage and audit timekeeping/payroll procedures according to payroll timelines for all direct reports, including freelance Sales and Training Consultants. • Conduct and participate in regular touch bases with team to assure strong communication and partnership alignment. • Recruit, interview and onboard all new direct reports in partnership with leadership, HR, and Education team. • Develop direct reports in areas of success and opportunity in partnership with leader and HR to maintain retention. • Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity. • Provide consistent onboarding, training and management for all direct reports and freelance Sales and Training Consultants in your territory. • Participate in product training webinars, in-person trainings and special education focused events to build expertise in the brand and category and partner with Education Manager in the field to coach and execute high level trainings. • Coach team on successful implementation of all sales and training support tools regarding new product launches and daily in-store visits to achieve 5-star service scores. • Identify elevated training opportunities and support leader in negotiation and execution in partnership with Education team. • Plan and execute in-store events including elevated brand experience events and provide strategic in-store partnership to achieve sales targets. • Communicate all store level feedback in a timely manner. • Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth. • Coach and execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations. • Manage any out of stock or visual merchandising needs with team and retail partners, following all retailer brand guidelines.

🎯 Requirements

• 3+ years of beauty industry experience or equivalently relevant qualified experience • 2+ years Sephora training and selling experience • 2+ years managing a multi-state or multi-province/multi-door territory • 1+ years Sephora EDU portal/ scheduling experience • 1+ years of experience in a role with direct reports • Demonstrated ability to inspire, coach, and develop a team • Knowledge of clinical, cosmetics techniques and procedures, along with business terminology • Valid Passport and ability to travel up to 80% • Ability to work a flexible schedule to the business needs, including evenings and weekends • Exceptional interpersonal skills and ability to build positive/effective business partnerships both internally and externally • Effective and engaging training skills that deliver consistent sales results • Proven ability to build relationships, drive sales and provide outstanding customer service to both the paying customer and the retailer partner customer • Exceptional time management skills • Ability to work limited hours for home office time, joining virtual meetings in our camera-on culture • Ability to work both autonomously as well as with a team • Strong analytical skills with proven ability to set and achieve sales goals • Ability to quickly learn new technology and effectively use that technology to meet the demands of the role • Must have proof of insurance, current and valid driver’s license, and reliable means of transportation. Standard IRS reimbursement for mileage. • Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook • Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities

🏖️ Benefits

• Generous paid time off, including time off to volunteer • Learning and development resources to support personal and professional growth • Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products • Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post) • Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District • Did we mention we’re a dog-friendly office?