Customer Success Manager

Job not on LinkedIn

🕒 April 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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PAXAFE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🚗 Transport

🤖 Artificial Intelligence

SaaS • Transport • Artificial Intelligence

<PAXAFE> is a SaaS decision‑intelligence platform for cold‑chain and high‑value cargo logistics. It consolidates IoT, carrier, and operational data into an agnostic control tower, applies AI-driven analytics (ATHENA Gen‑AI) to predict risks and generate prescriptive recommendations tied to SOPs, and automates workflows to reduce product waste, monitoring costs, and intervention noise. The platform is tailored for pharmaceuticals, perishables (food & beverage), and logistics service providers to improve OTIF, supply chain visibility, and operational decision-making.

📋 Description

• Lead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality • Own project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders • Translate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows • Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics) • Act as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust • Drive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives • Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments • Capture and operationalize customer feedback to influence product roadmap and improve implementation playbooks • Build repeatable processes and frameworks to scale implementations across a growing customer base • Support training, documentation, and enablement for both customers and internal teams.

🎯 Requirements

• 6-15 years of experience in Project Management, Customer Success, or Implementation roles within SaaS, pharma, or supply chain environments • Strong project management background — experienced in leading complex, multi-stakeholder implementations with clear structure and execution discipline • Domain experience in life sciences, pharma, biotech, or regulated supply chains is strongly preferred • Technical fluency — understands APIs, JSON, system integrations, and data flows; comfortable reviewing API documentation and using tools like Postman • Ability to translate between business and technical teams — ensuring alignment across operations, IT, and engineering • Experience working with enterprise customers and regulated environments (GxP, compliance-driven processes) is a strong plus • Highly organized and proactive — able to manage multiple workstreams and drive outcomes in a fast-paced environment • Comfortable working in a startup environment — adaptable, resourceful, and willing to build structure where it doesn’t yet exist.

🏖️ Benefits

• Competitive salary • Equity • Five weeks PTO • Full healthcare coverage