Client Advocate

Job not on LinkedIn

November 25

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Paychex

WebsiteLinkedInAll Job Openings

HR Tech • SaaS • Finance

Paychex is a leading provider of HR, payroll, and benefits outsourcing services. With over 745,000 business clients, Paychex offers a comprehensive range of services including payroll processing, HR solutions, time and attendance tracking, employee benefits administration, and professional employer organization (PEO) services. The company leverages advanced technology such as AI-assisted recruiting and HR analytics to enhance its offerings and improve client experience. Paychex Flex, its all-in-one cloud-based platform, allows businesses to manage these services seamlessly. Paychex caters to businesses of all sizes, offering solutions tailored to self-employed individuals, small businesses, and large enterprises. Established as a trusted name in the industry, Paychex is renowned for its innovation, ethical practices, and high customer satisfaction.

10,000+ employees

Founded 1971

👥 HR Tech

☁️ SaaS

💸 Finance

📋 Description

• Develop and nurture strong relationships with assigned clients, serving as their trusted advisor and advocate within the organization • Act as the primary point of contact for client inquiries, concerns, and escalations, working collaboratively with internal teams and/or the assigned Account Manager to address issues promptly and ensure timely resolution • Execute strategic account plans with assigned Account Manager to drive customer retention, upsell opportunities, and revenue growth, leveraging your understanding of client goals and challenges • Maintain regular communication with clients through various channels, including phone calls, emails, and in-person meetings, to provide updates, gather feedback, and strengthen relationships – with the goal of responding to all emails within 4 business hours • Stay informed about our products, services, and industry trends to effectively educate clients on new offerings and opportunities for business optimization • Collaborate closely with internal teams, including sales, marketing, implementation, and customer success, to ensure a seamless client experience and alignment on client priorities • Identify opportunities for process improvements, product enhancements, and service innovations based on client feedback and market trends • Other duties as assigned

🎯 Requirements

• High School Diploma or GED • Bachelor’s degree in business administration, Marketing, or a related field preferred • Experience in customer service/success or a related role, with a proven track record of success • Two (2) years of experience working in background industry • Proven experience in account management or customer service roles, preferably in a B2B environment • Exceptional interpersonal and communication skills, with the ability to build rapport and credibility with clients at all levels of the organization • Strong problem-solving abilities and a proactive approach to addressing client needs and challenges • Strategic thinking and the ability to develop and execute account plans to drive business results • Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools • Commitment to delivering exceptional customer service and maintaining high standards of professionalism and integrity • Flexibility to adapt to changing client demands and business priorities • Exceptional presentation skills, written and verbal skills and strong listening skills

🏖️ Benefits

• Medical (with company contribution) • HSA (with company contribution) • Dental (with company contribution) • Vision • Employer paid Life Insurance and Long-Term Disability • Short-Term Disability • 401(k) (with company match) • Paid holidays • Paid time off (PTO) • Sick Time • Pet insurance