Merchant Services Customer Support, UK SMB

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November 17

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PayPal

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We're championing possibilities for all by making money fast, easy, and more enjoyable. Our hope is unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use PayPal every day.

10,000+ employees

📋 Description

• Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards • Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth • Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues • Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits • Provide regular feedback on process improvements, as well as necessary policy or product updates • Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures • Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service

🎯 Requirements

• Minimum of 3 years of relevant work experience • Fluent English is required for this role • Strong verbal communication skills utilizing active listening and clearly speaking to customers • Strong written communication utilizing proper grammar and punctuation • Strong organizational, communication, and interpersonal skills • Proven ability to drive results through a clear vision and strategic direction • Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals • Enthusiastic learner with a keen ability to adapt to new software and technologies • Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite • Excellent time management skills and commitment to adhering to schedules.

🏖️ Benefits

• flexible work environment • employee shares options • health and life insurance • wellness programs