Call Center Agent - CinqCare Project

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March 18

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PCG Consulting Group International

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Healthcare Insurance • IT • Consulting

PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📋 Description

• Join the PCG Team – Make an Impact. • At PCG, we partner with healthcare organizations and government agencies. • We’re seeking Call Center Agents for the Cinq Care Project. • Manage patient scheduling and coordination of clinical home visits. • Handle high call volumes while providing courteous service. • Address scheduling concerns while ensuring compliance with HIPAA requirements.

🎯 Requirements

• 1–2 years of experience in a call center environment, preferably in healthcare or patient coordination. • Previous experience with high-volume inbound and outbound calls. • Experience with scheduling platforms and CRM/EMR systems (API-based integration experience is a plus). • Proven ability to handle sensitive patient information with confidentiality and discretion. • Experience working in a remote or hybrid work environment is preferred. • Strong verbal and written communication skills. • Excellent problem-solving and conflict-resolution abilities. • Ability to multitask and prioritize in a fast-paced environment. • High attention to detail and accuracy in data entry. • Proficiency with Microsoft Office (Outlook, Word, Excel) and call center software. • Ability to work independently and as part of a team. • Strong organizational and time management skills. • Adaptability to new systems and processes. • Empathetic and patient-focused approach to customer service.

🏖️ Benefits

• Performance-Based Incentives may apply for meeting KPIs and exceeding service targets. • Strong team environment with access to ongoing training and development.