Regional Service Manager

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Logo of Peak Technologies, Inc.

Peak Technologies, Inc.

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Responsible for overall performance, effectiveness, and customer experience of assigned region • Lead a team of 10-15 Customer Service Engineers • Coordinate third-party service resources for successful service delivery • Drive continuous improvement and operational efficiency using data and feedback • Manage regional service performance including customer satisfaction and SLA achievement • Ensure adherence to company processes and safety standards in service delivery • Frequent regional travel (up to 50%) to support operational consistency and engagements

🎯 Requirements

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