Tier 1 Customer Support

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🕒 July 28

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Serve as the primary point of contact for customer inquiries through phone, chat, email, social media, and in-app messaging. • Assist customers with vehicle reservation questions and account updates, reservation modifications and cancellations, payment disputes and refund inquiries, product and vehicle information, and event and marketing-related inquiries. • Research, resolve, and document customer issues accurately and thoroughly. • Take ownership of customer questions from first contact through resolution whenever possible. • Identify and escalate complex or sensitive cases requiring additional investigation. • Deliver a high-touch customer experience that is authentic, professional, and customer-focused. • Build trust through clear, honest, and straightforward communication. • Reduce customer effort by proactively anticipating needs and recommending next steps. • Demonstrate empathy and professionalism during challenging customer interactions. • Maintain detailed case notes and customer records.

🎯 Requirements

• 2+ years of customer service, contact center, hospitality, retail, automotive, technology, or related customer-facing experience. • Exceptional verbal and written communication skills. • Strong problem-solving and critical-thinking abilities. • Demonstrated ability to take ownership of issues and drive resolution. • Strong multitasking and organizational skills. • Ability to work in a fast-paced environment while maintaining accuracy. • Proficiency using multiple computer applications simultaneously. • Minimum typing speed of 50 WPM with strong accuracy. • High school diploma or equivalent.

🏖️ Benefits

• Dedicated workspace with reliable high-speed internet connectivity • Flexible working hours • Professional development opportunities • Remote work options