Patient Care Operations Coordinator

November 6

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $20 - $30 / hour

⏱ Part Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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Pear VC

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B2B • Fintech • Artificial Intelligence

Pear VC is a venture capital firm specializing in pre-seed and seed investments. With a focus on supporting early-stage founders, Pear VC provides tailored services such as fundraising preparation, go-to-market strategies, and talent recruitment. The firm has a strong track record of backing companies valued at over $170 billion and is dedicated to building a community for entrepreneurs through initiatives like the Female Founder Circles and Pear Studio, offering resources and networking opportunities for founders in the tech industry.

11 - 50 employees

Founded 2013

🤝 B2B

💳 Fintech

🤖 Artificial Intelligence

📋 Description

• Conduct high-volume outreach (phone, SMS, email) to patients + community organizations • Assist patients in Spanish when needed • Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals • Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc. • Use our tooling to work structured patient task queues efficiently • Verify insurance coverage + help patients understand next steps • Connect patients to community programs and social services • Confirm availability/logistics for clinical and social services they need • Accurately document interactions and outcomes in our system • Flag urgent + complex cases for escalation • Provide workflow + product feedback to help improve tools

🎯 Requirements

• Must live in Massachusetts • Bilingual (English + Spanish) — must be able to assist patients in Spanish • License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist • Ability to support patients primarily by phone, text, and email • Comfort using new technology (e.g., AI tools like ChatGPT) • Able to filter + work from organized patient task queues • 1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance • Strong documentation + organizational skills • Patient-centered, reliable, resourceful

🏖️ Benefits

• Flexible remote work (~20-40 hrs/week)