Customer Service Representative

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🕒 July 2

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Pearl Interactive Network, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Pearl Interactive Network, LLC is a contact center and customer support provider specializing in beneficiary support, behavioral health, and multi-channel call center operations for federal, state, and commercial clients. With over two decades of experience and management of millions of citizen engagements annually, Pearl combines workforce management, trained personnel, and technology to deliver human-centered, consultative, and often complex interactions. The company partners with prime contractors, government agencies, and commercial organizations to improve access to services and advances social responsibility by creating employment opportunities for underserved populations.

📋 Description

• Provide exceptional support to members and potential members during the open enrollment period • Provide accurate information about dental insurance plans, coverage options, eligibility, and enrollment procedures • Handle a high volume of inbound calls • Utilize telephones, email, and web browsers to assist callers • Assist callers with completing online applications and submitting them electronically to the plan provider • Navigate pre-scripted responses and read them verbatim to provide basic and claims-specific information • Perform other related duties as assigned • Adhere to company policies and compliance requirements

🎯 Requirements

• H.S. Diploma • 6 months of customer service experience • Broadband internet with minimum 25 Mbps download and 5 Mbps upload speeds • No satellite internet connections • Ethernet cable access; Wi-Fi-only connectivity is prohibited • Private and secure home workspace away from noise and distractions • Ability to work operating hours of 5 am–9 pm PST, Monday–Friday • Training schedule of 7 am–3:45 pm PST, Monday–Friday • No time off permitted during the first 8 weeks • Ability to use telephones, email, and web browsers • Ability to sit for prolonged periods; occasionally lift or move up to 10 pounds • Enrollment experience preferred • Dental experience a plus • Background check required

🏖️ Benefits

• Computer equipment, monitor, and headset are provided • Work-from-home arrangement • Equal Opportunity Employer