Customer Success Representative – General CSR

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November 26

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• Respond to customer inquiries via phone, email, and chat • Provide clear, accurate product or service information • Troubleshoot and resolve customer issues efficiently • Maintain a polished, empathetic communication tone • Escalate complex cases to supervisors or specialized teams • Log all customer interactions and case details accurately in the CRM • Track recurring issues and flag high-priority cases • Gather customer feedback and communicate insights to leadership • Suggest improvements to workflows and processes • Stay up to date on product or service updates

🎯 Requirements

• 1+ years of customer service experience (voice, email, or chat support) • Excellent English communication skills—both written and verbal • Strong problem-solving skills with the ability to remain calm and empathetic • Experience handling customer inquiries in a fast-paced environment • Reliable remote setup with stable internet connection • Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) • Previous remote or startup experience • Experience supporting international customer bases

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere with reliable connectivity • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Global Networking: Work with a diverse and international team • Professional Growth: Direct mentorship and ongoing learning opportunities