Operations Manager – Real Estate Technology

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November 17

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• **Core Responsibilities****1. Daily Operational Execution (40%)** • - Perform high-volume data entry, validation, and QA with near-zero error rates. • - Monitor and preserve data integrity across customer accounts. • - Maintain systematic tracking systems to ensure no task or process falls through the cracks. • **2. Process Documentation & Standardization (25%)** • - Document workflows and create meticulous SOPs. • - Standardize validation procedures and recurring workflows. • - Maintain internal documentation, reports, and operational dashboards. • **3. Process Optimization & Analysis (20%)** • - Identify gaps, inefficiencies, and bottlenecks. • - Analyze recurring issues and propose improvements. • - Implement small-scale enhancements to increase consistency and reliability. • **4. Scaling & Automation Initiatives (15%)** • - Support system configuration and onboarding processes. • - Identify repetitive tasks eligible for automation. • - Collaborate with technical teams on low-code/no-code workflow automation.

🎯 Requirements

• **Must-Haves (Required)** • - 5+ years of experience in operations, administrative support, data management, or similar process-driven roles. • - Exceptional attention to detail with extremely high accuracy. • - Strong organizational and time management skills. • - Comfortable with repetitive, systematic work. • - Process-first mindset with the ability to identify inefficiencies. • - Excellent written communication for documentation and cross-functional work. • - Highly reliable and self-motivated in a remote setting. • - Comfortable using and learning tools like Google Workspace, databases, project management systems, and workflow tools. • **Nice-to-Haves (Preferred)** • - Experience in process automation or working with engineering teams. • - Familiarity with SQL, APIs, or data management systems. • - Background in SaaS operations, real estate tech, or homebuilding. • - Experience using Linear, Jira, Asana, or similar systems. • - Prior experience with customer data migration or implementation support. • - Exposure to support platforms like Intercom, Zendesk, or Front.

🏖️ Benefits

• - **Competitive Salary:** Based on experience and skills • - **Remote Work:** Fully remote—work from anywhere • - ** Performance Bonus:** Based on data accuracy, reporting timeliness, and overall sales efficiency • - ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting • - ** Generous PTO:** In accordance with company policy • - ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees • - **Direct Mentorship:** Guidance from international industry experts • - **Learning & Development:** Ongoing access to resources for professional growth • - **Global Networking:** Connect with professionals worldwide