Advanced Specialist, Product Management

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🕒 3 days ago

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Own and operate the end-to-end management of feature requests, enhancements, and issue resolution, ensuring all requests are captured, structured, and progressed effectively from intake through to delivery • Support, refine, and embed structured processes for request intake, prioritisation, and escalation, building on existing frameworks to ensure consistency across teams • Act as the central point for structuring and aligning requests across teams, ensuring they are supported by appropriate use cases and scoped to maximise value across multiple teams where applicable • Maintain clear and transparent visibility of all incoming and active requests, including priorities, status, and dependencies, enabling informed decision-making across stakeholders • Ensure requests and issues are routed efficiently to the appropriate teams, including managing bug reporting and escalation pathways so that high-priority issues are addressed quickly and effectively • Contribute to the ongoing improvement of how requests are captured, aligned, and delivered, supporting a more consistent and scalable approach across teams

🎯 Requirements

• Proven experience in program management, product operations, or a similar role within a complex, cross-functional environment • Experience managing demand, intake processes, or request pipelines across multiple stakeholders and competing priorities • Ability to bring structure and clarity to complex or ambiguous inputs, including shaping and refining requests to align with broader use cases or team needs • Experience coordinating work across product, technical, and operational teams, driving alignment across multiple stakeholders • Strong problem-solving skills, with the ability to assess incoming issues and ensure they are routed and resolved efficiently • Experience managing issue resolution, including bug reporting or escalation pathways

🏖️ Benefits

• We know you’ll do great work, so we give a lot back with some of the best benefits in the business. • We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.