Service Management Specialist

🕒 May 5

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Administer, configure, maintain, and support the ServiceNow platform, especially the HR Service Delivery (HRSD) module. • Facilitate and execute User Acceptance Testing (UAT) and Production Validation for biannual ServiceNow version updates. • Test newly deployed functionalities and resolve issues raised by HR Operations. • Coordinate with external teams to implement fixes, new features, and Automated Test Frameworks (ATF). • Maintain company lists, ServiceNow assets, Knowledge Management components, User Criteria, HR Criteria, assignment groups, dashboards, access controls, and content visibility. • Create and maintain system-related knowledge articles and historical HR files. • Develop and roll out new HR Operations functionalities. • Participate in ServiceNow development grooming calls and represent HR requirements. • Assist with UAT and production validation for HRSD projects, including Onboarding, Lifecycle Events, and Offboarding. • Create and distribute monthly content and HR Knowledge Base feedback reports. • Analyze QnA Log data, identify trends, and update project metrics. • Attend HRSD, Knowledge Management, and myHelp governance meetings. • Act as a point of contact for ServiceNow checklists and HR case usage requests. • Communicate issue and project status to employees, HR agents, senior leadership, and other stakeholders.

🎯 Requirements

• Proven 5-years' experience as a ServiceNow Administrator, with specific experience in HR Service Delivery (HRSD) highly preferred. • Strong understanding of ServiceNow modules, functionalities, and best practices. • Experience with UAT and quality assurance processes. • Proficiency in creating reports, dashboards, and analyzing data to provide actionable insights. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. • Strong problem-solving skills and a proactive approach to identifying and resolving issues. • Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. • Knowledge and experience in implementing and optimizing AI Summary functionality for Knowledge Articles.

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.