Software Application Support Engineer

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November 6

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Pearson VUE

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Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

📋 Description

• Drive all aspects of the incident resolution process. • Work with vendors, customers, and team members at all levels to troubleshoot customer issues while seeking the fastest path to resolution. • Demonstrate technical knowledge and understanding of the platform, components, and data flows. • Use critical thinking skills to assess root causes and solutions. • Distill technical information into clear and concise non-technical communications. • Create necessary artifacts for tracking incident and problem resolutions.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related fields. • Minimum of 2 years of experience as a software engineer, technical analyst, quality engineer, or data analyst, with proven analytical and investigative skills and strong attention to detail. • Proficiency in reading Python, JSON, C#, or Java and SQL languages. • Solid knowledge of ITIL v4; ITIL Foundation certification (or higher). • Hands-on experience with REST APIs, software development, debugging, and code troubleshooting. • Exposure to DevOps practices; experience with continuous integration, continuous delivery, and continuous deployment environments. • Knowledge of agile methodologies; familiarity or certification in Scaled Agile Framework (SAFe). • Curious, proactive, and able to thrive in a dynamic environment. • Collaborative mindset, able to share ideas, give and receive feedback, and ask for help when needed. • Ability to solve problems independently. • Strong ability to listen, follow instructions, and adapt to team dynamics. • Fluent English, with strong written, verbal, and comprehension skills, and ability to interact daily in a global environment. • Availability to attend in-person meetings at the office, as previously agreed with the area leadership. • Availability for on-call support.

🏖️ Benefits

• Home Office • Home Office Allowance • Medical Assistance • Dental Assistance • Employee Well-being Support • Life Insurance • Meal Voucher • Pharmacy Discount Program • Discount on Our Language School Franchises • Discount on Language Learning Books • Pearson University • Childcare Assistance • Birthday Off • AIP (Annual Incentive Plan) • Extended Maternity and Paternity Leave – 6 months for mothers and 1 month for fathers.