Global Community Lead

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PebblePad - The ePortfolio for Higher Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

📚 Education

☁️ SaaS

🤝 B2B

💰 Private equity on 2024-11

Education • SaaS • B2B

PebblePad - The ePortfolio for Higher Education is a learning journey platform and flexible ePortfolio, workbook and assessment system built for higher education institutions. Since 2004 it has provided a SaaS solution that unifies the entire learning journey—from pre-arrival through placements, graduation and alumni—supporting authentic assessment, reflection, feedback, employability tracking, and professional identity development. The platform integrates with LMS/VLE systems, offers offline mobile capabilities (PebblePocket), analytics and alumni account support to help educators scale assessment and improve student outcomes.

📋 Description

• Community Strategy and Engagement Design and manage PebblePad User Groups (PUGs), Special Interest Groups (SIGs), and online community forums at a global level • Build and deliver a global community engagement calendar • Identify, recruit, and nurture PebblePad Champions, advocates, and student ambassadors across customer institutions • Establish and manage Customer Advisory Boards (CABs), driving structured customer input into product and service development • Lead the PebblePad Awards and recognition programme, celebrating innovation and best practice across the community • Collect, synthesise, and present community insight, providing regular updates to Customer Success leadership and Product teams • Develop and maintain a pipeline of referenceable customers to support Sales and Business Development activities • Collaborate with regional teams (including NORAM and APAC) to ensure alignment, consistency, and shared learning across global community initiatives • Co-lead and support global customer events, ensuring a consistent and high-quality community experience • Own and evolve community reporting, including engagement metrics, member growth, advocacy outputs, and community-influenced pipeline • Own the global community communication strategy, including regular newsletters, updates, and targeted engagement campaigns • Oversee and continuously improve the PebblePad community platform (the Hub), ensuring it is active, valuable, and aligned to customer needs • Develop and manage a scalable content strategy to support different stages of the customer lifecycle (onboarding, adoption, maturity, advocacy) • Commercial & Portfolio Ownership Own the health, retention, and growth of a portfolio of strategic customer accounts • Develop and execute account-level strategies for renewal, risk mitigation, and expansion • Conduct regular strategic account reviews, identifying and acting on risk and growth signals • Build strong relationships with key stakeholders and act as a trusted advisor • Surface insights, trends, and opportunities from your portfolio to inform broader Customer Success and community initiatives • Act as a bridge between the community programme and the wider CSM team, ensuring community engagement translates into tangible account value

🎯 Requirements

• Experience in Customer Success, community management, or customer marketing within SaaS, ed-tech, or similar environments • Proven ability to manage and grow strategic customer relationships, including driving retention and engagement • Strong relationship-building skills, with the ability to connect customers, stakeholders, and internal teams effectively • Experience designing and delivering customer-facing programmes such as events, webinars, community initiatives, or engagement campaigns • Experience creating and managing customer communications, such as newsletters, updates, or content programmes • Commercial awareness, with an understanding of how customer engagement drives retention, advocacy, and growth • Strong communication skills, with the ability to translate customer insights into compelling content, stories, and initiatives • Highly organised and proactive, with the ability to manage multiple programmes and priorities simultaneously • Data-aware, with the ability to track engagement metrics and assess programme effectiveness • Comfortable working cross-functionally with Customer Success, Product, Marketing, and Sales teams • Confident representing the organisation in customer-facing and community settings • Creative and customer-focused, with a strong instinct for building engagement and shared value

🏖️ Benefits

• Full time and remote, with the option of working from our Telford office • Some travel will be required to customers, conferences, and company events • Inclusion and diversity and equal opportunities employer