Customer Experience Associate

November 14

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Peerspace

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Marketplace • Real Estate • B2C

Peerspace is an online marketplace that connects people with unique spaces for a variety of activities such as photo shoots, meetings, parties, and workshops. The platform allows users to discover and book venues across numerous cities worldwide, providing a diverse selection of space types including houses, bars, warehouses, and community centers. Peerspace caters to a wide range of events, offering creative and unconventional venues that can accommodate activities like weddings, corporate events, and film shoots. Additionally, it serves as a platform for space owners to earn extra income by listing their spaces.

51 - 200 employees

Founded 2013

🏪 Marketplace

🏠 Real Estate

👥 B2C

💰 Convertible Note on 2018-08

📋 Description

• First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests • Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience • Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment. • Independently work through a queue of tasks with an eye for process improvements • Identify and execute on opportunities to surprise and delight our hosts and guests • Identify trends and take an active role in delivering suggestions for process & product improvements

🎯 Requirements

• 1-6 years Corporate CX Experience • Experience with Intercom or similar CRM • Passion for problem solving and interacting with customers • Excellent written and verbal communicator with attention to detail and grammar • Strong interpersonal skills • Comfortable asking for additional support when working through difficult cases • Comfortable prioritizing across potentially competing opportunities/demands • Able to pick up new technology quickly • Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies • Have a sense of humor and enjoy working with others. • Previous experience with crafting online help resources (Nice to Have) • Analytical skills (Nice to Have) • Familiarity with third party marketplaces (e.g., Airbnb, VRBO) (Nice to Have)

🏖️ Benefits

• 100% employee coverage of medical, dental and vision insurance • $500 annual professional development allowance • Discount on all Peerspace bookings • Laptop, high res display, and stipend to setup home office • Monthly cell phone and internet credit • Coworking membership if needed (in lieu of home office) • Flexible take it as you need it time off policy • Annual In person all company offsite and team-building events (in Peerspace locations, of course) • Wellness Days observed company wide