Trade Sales Manager

Job not on LinkedIn

October 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Pella Windows & Doors of North Carolina and Southwest Virginia

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Retail • Construction

Pella Windows & Doors of North Carolina and Southwest Virginia is a company specializing in high-quality window and door solutions for homeowners and construction projects. They offer a wide range of products including replacement windows, patio doors, front entry doors, and various window styles such as bay, casement, and sliding windows. Pella has been recognized for its innovation in design and quality since 1925, providing customized and energy-efficient windows and doors for both residential and professional contractors. They also offer free in-home consultations to help customers choose the best products for their needs.

51 - 200 employees

Founded 1953

🛒 Retail

📋 Description

• Achieving team sales and customer satisfaction goals and objectives. • Growing market share through sales consultant networking, lead and referral generation. • Achieving team profitability goals through building value and strategic discounting with error-rate control. • Assisting sales consultants with acquiring new customers and securing initial sales opportunities. • Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions. • Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support. • Partnering with sales consultants to represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows. • Developing sales consultants to maintain exceptional level of expertise of products/services relating to Pella’s customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications. • Ensuring sales consultants’ quotes and orders accurately follow the Trade Selling Process. • Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact with Pella, and following up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement. • Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement. • Evaluating performance and providing appropriate coaching and training as necessary. • Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions. • Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information. • Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations. • Interacting with Accounts Receivable department to address any potential billing/payment issues of customers. • Assisting Sales GM with developing marketing tactics and events. • Assisting in the development of annual budgets and monthly forecasts. • Developing presentations to communicate progress to a variety of Pella audiences. • Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.

🎯 Requirements

• Bachelor’s degree (B. A.) from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. • Individual’s motor vehicle record must also comply with company requirements. • Ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities. • Ability to read and analyze documents related to contracts and work documents. • Ability to write reports and business correspondence. • Ability to verbally present information and respond to questions from customers, managers, and the general public.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development