Support, Operations and Accounting Specialist

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October 24

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Pennylane

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Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

📋 Description

• Assist colleagues with onboarding and using the accounting tool via their dedicated chat channel • Train accounting team members on the tool’s advanced features via chat • Ensure proper follow-up on requests until tickets are fully resolved to guarantee user satisfaction • Identify any anomalies present in the tool • Diagnose and resolve issues encountered by accountants, based on a strong understanding of accounting principles • Collaborate with technical teams to handle anomalies • Work closely with teams including Developers, Product Manager, Account Manager and Sales • Identify potential improvements to the product • Maintain product knowledge through a strong interest in our product and active monitoring of its features

🎯 Requirements

• Accounting education (BTS CGO, DCG, DSCG, Master’s in CCA) • Minimum of 5 fiscal periods of experience in an accounting firm • Proficiency with innovative work tools and new technologies • Autonomous, able to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional working proficiency in English • Strong written communication skills to interact with accountants clearly and professionally • Ability to understand and respond to client needs, deliver excellent service and maintain strong client relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Willingness to learn and stay up to date on product developments • Remote-friendly position with 1–2 days per month on-site in our Paris office (expenses covered)

🏖️ Benefits

• Top-tier health insurance (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English with Busuu • A monthly allowance for all Pennylaners to support working from home or from a coworking space • Convenient access to our offices a few minutes from Saint-Lazare in central Paris • Allocation of BSPCE (stock options) • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib • A Mac • We practice many sports together and regularly come together for company events such as Tech Days and our annual company retreat