Product Manager, Provider Scheduling

October 24

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PerfectServe

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Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

📋 Description

• Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders. • Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence. • Refine initiatives for estimation by the development team collaboratively with UX designers, and architects. • Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs). • Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments. • Quarterly plan the next program increment (PI) partnered with PerfectServe’s engineering team. • Establish, maintain, and report on product, product management, and roadmap delivery KPIs. • Consult with Product Owners on customer release notes. • Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards.

🎯 Requirements

• Bachelor’s degree or equivalent work experience in a related field. • At least 3+ years (or 5+ years for Senior PM) leading end-to-end product management on both SaaS and mobile platforms. • Experience in process improvement. Iterating and advancing Agile maturity, defining customer discovery process and post-launch/go-to-market planning. • The ability to communicate effectively with technical and non-technical teams. • Strong orientation toward data and evidence. Willingness to question the status quo. • Demonstrates experience balancing conflicting priorities and making decisions despite ambiguity. • Ability to collaborate, lead through influence without authority, and foster teamwork (ideally in a remote-work environment). • Proficient in capacity management and/or project management. • Effective in technical or formal writing for varying audiences and levels of technical expertise.

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities