Project Manager, Events

November 1

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Personify

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SaaS • B2B • Non-profit

Personify is a lifelong technology partner for associations, nonprofits, chambers of commerce, and event professionals. The company offers an array of purpose-driven software solutions designed to enhance association management, member engagement, and event management. Their products, such as WildApricot and MC Trade, cater to diverse organizations from small nonprofits to large associations and conference organizers. Personify's technology platform is built on modern architectures to streamline operations, drive engagement, and build reliable revenue streams for over 30,000 organizations worldwide. They prioritize customer success through tailored service and ongoing partnership.

201 - 500 employees

☁️ SaaS

🤝 B2B

🤝 Non-profit

💰 Private Equity Round on 2018-07

📋 Description

• Serve as the primary project contact for assigned clients, ensuring timely communication and proactive project management throughout the event cycle. • Understand each client’s event objectives and translate them into system configuration and workflow recommendations. • Oversee initial system setup and configuration, ensuring data accuracy and alignment with client goals. • Execute iterative configuration changes as needed throughout the project lifecycle, maintaining a focus on accuracy and efficiency. • Assist clients with troubleshooting issues and escalate technical concerns appropriately to internal teams. • Provide direct training and consultative guidance to clients to ensure successful adoption and use of A2Z’s event management tools, including the Event Portal and related modules. • Guide clients in accessing and utilizing the Learning Management System (LMS) and other available training resources to strengthen their knowledge and confidence. • Encourage client engagement with A2Z Support for technical or time-sensitive inquiries. • Work closely with Account Management to communicate client health, identify risks, and share potential growth or upsell opportunities. • Collaborate with internal stakeholders—including Product, Engineering, and Finance—to advocate for client needs and ensure successful project delivery. • Adhere to and help refine standardized project management processes, documentation, and best practices across the team. • Manage timelines, milestones, and deliverables for each project, ensuring adherence to scope and schedule. • Create and document change requests or Statements of Work (SoW) when project scope exceeds contracted terms. • Maintain up-to-date project records and client communication logs within designated tools and systems.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 1–2 years of experience in the trade show, conference, or professional association industry • 1–2 years of client-facing work experience, preferably within a technology or event operations environment • Ability to conduct thorough requirements analysis and translate client needs into clear, actionable configurations and documentation • Exceptional attention to detail, organization, and time-management skills • Proven ability to manage multiple client projects simultaneously while maintaining a high level of quality and accuracy • Strong customer service and communication skills—both verbal and written—with the ability to convey value and build trust • Experience with workload planning, performance monitoring, and basic project financial tracking • Demonstrated ability to quickly learn new technologies, understand project requirements, and collaborate effectively with internal and external stakeholders.

🏖️ Benefits

• Unlimited pre-approved PTO • 14 company holidays • Company-wide Wellness Days • Paid Volunteer Days • Comprehensive benefits package