Perspective
SaaS • Marketing
Perspective is a software company that specializes in providing tools for building and managing mobile-first funnels. The platform allows users to easily create high-converting funnels with no design or programming skills required, making it suitable for businesses and marketers aiming to optimize their lead generation and recruitment processes. Perspective offers features such as smart integrations, CRM functionalities, A/B testing, and analytics to help users gain valuable insights into their audience and improve marketing efficiency. The company additionally focuses on GDPR compliance with European servers and ensures ease of use for organizations of all sizes.
11 - 50 employees
☁️ SaaS
Customer Support
March 14
🗣️🇩🇪 German Required
Perspective
SaaS • Marketing
Perspective is a software company that specializes in providing tools for building and managing mobile-first funnels. The platform allows users to easily create high-converting funnels with no design or programming skills required, making it suitable for businesses and marketers aiming to optimize their lead generation and recruitment processes. Perspective offers features such as smart integrations, CRM functionalities, A/B testing, and analytics to help users gain valuable insights into their audience and improve marketing efficiency. The company additionally focuses on GDPR compliance with European servers and ensures ease of use for organizations of all sizes.
11 - 50 employees
☁️ SaaS
📋 Description
• You answer customer requests, handle bug issues and investigate on the customers account about problems • You categorise and analyse insights from conversations with customers to improve our products and processes • You identify potentials for a better customer journey and self service • You maintain and expand articles, bots, the knowledge library and auto replies to achieve fast but qualitative support • You take responsibility for own projects and ensure it is completed within a quarter to improve support service • You participate in customer onboarding calls if needed to ensure a smooth start with our product
🎯 Requirements
• You have at least 2 years of experience in customer support roles of software companies • You have excellent communication skills in German (native-level proficiency) and English (fluent) • You have a strong drive to learn, grow and solve customer problems with a high satisfaction rate • You have a strong passion for online marketing and value high quality design • It’s a great advantage if you have technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics, Zapier, email tools) and social media • Not a requirement, but an advantage if you have a technical background or experience in tech support
🏖️ Benefits
• Work from anywhere in Europe • Team Retreats • Remote Working Budget • Co-Working Membership • Ownership & Freedom Culture
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