Customer Service Representative

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February 5

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PerunHR

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HR Tech • Recruitment • B2B

PerunHR is a talent acquisition and recruitment consulting company founded by Stefan Markovic. With over 8 years of industry experience, Stefan offers a range of services, including recruitment process outsourcing (RPO), business process outsourcing (BPO), resume optimization, and job description creation. PerunHR prioritizes personalized service, tailoring their solutions to meet the unique needs of each client while continuously innovating to adapt to the evolving business landscape.

2 - 10 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Company. • The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. • CSR is the face of the Company as they are often the first interaction our customers have with company. • Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s). • May interact with vehicle owners via phone to help in the release of vehicles. • May interact with Insurance Companies to help expedite the vehicle clearing process. • Answer and place calls (High volume) in an efficient and professional manner. • Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) • Other remote tasks as assigned or needed by the business such as, but not limited to, working escalated files, and assisting other teams. • Use company resources to gather information and offer solutions to meet customer needs. • Update lot (vehicle) notes in the system • Other duties as assigned.

🎯 Requirements

• One year of office support experience in a customer service role preferred • Excellent customer service skills and attitude • Excellent written and verbal communication skills • Computer proficiency - MS Suite • Typing speed 45WPM • Professional appearance • Ability to multi-task, prioritize, and manage time in a fast-paced environment • Bilingual skills preferred • Occasional overtime as needed