Junior Developer Support Specialist – Contractor

November 20

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Phantom

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Crypto • Security • Web 3

Phantom is a company that provides a digital wallet and support services for managing cryptocurrencies such as SOL, ETH, POL, and Bitcoin. It offers guidance on account management, connecting to popular crypto apps, staking, and using hardware devices like Ledger Nano. Phantom prioritizes security and assists users in managing their crypto assets safely, ensuring they are aware of potential scams and providing tips for securing their digital wallets. The platform also supports mobile access on iOS and Android devices, offering solutions for various troubleshooting issues and frequently asked questions.

51 - 200 employees

Founded 2021

₿ Crypto

🔐 Security

🌐 Web 3

📋 Description

• Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup • Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams • Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay • Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training • Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality • Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction • Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate

🎯 Requirements

• JS/TS across platforms: web and mobile experience (React Native, iOS, or Android) • Web3 fundamentals: wallets, signing, RPCs, transactions, explorers, Solana programming model • Frontend debugging: browser devtools and network traces • AI tooling literacy: experience with LLMs for support, prompt engineering, and RAG. Comfortable using Cursor and Copilot.

🏖️ Benefits

• Competitive salary and equity • You will be eligible to participate in the Company's performance bonus program • Comprehensive insurance (medical/dental/vision) — 100% covered • Stipend for your ideal remote set-up • Flexible hours and a supportive remote environment • Unlimited vacation: Take time when you need it (and we really mean it!) • 401(k) retirement plan • Monthly wellness benefit • Weekly meal benefit • Global off-sites