Professional Services Engineer, Microsoft Cybersecurity

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Phoenix Software Limited

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

Phoenix Software Limited is a technology company that specializes in providing comprehensive IT solutions and managed services. They offer a wide range of services including managed IT, cloud infrastructure, cybersecurity, data analytics, AI innovations, software licensing, and more. Phoenix Software is dedicated to empowering organizations to optimize their IT investments, enhance data security, foster collaboration, and implement sustainable IT practices to achieve their business objectives.

📋 Description

• Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert • Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants • Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality • Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards • Deliver technical knowledge-transfer workshops and handover sessions to customers • Produce high-quality post-delivery and technical documentation • Build and maintain strong working knowledge of all products and solutions across the practice

🎯 Requirements

• Experience working as a Support Analyst or Engineer, with proven ability to troubleshoot and resolve technical issues • Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure • Hands-on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection • Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365 • Strong technical documentation and post-delivery reporting skills • Excellent communication skills with a customer-focused mindset • Strong problem-solving ability, with a positive, resilient, and adaptable approach • Desire for continuous improvement and learning across security technologies