Customer Success Architect

🕒 January 13

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Picus Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Corporate Round on 2022-05

Cybersecurity

Picus Security is a company that specializes in security validation and exposure management solutions. Their platform conducts breach and attack simulations, automated penetration testing, and adversarial exposure validation to optimize and measure the effectiveness of security controls for detection and prevention. Picus helps organizations enhance their cybersecurity posture by providing a comprehensive analysis of vulnerabilities through continuous threat exposure management. They also offer educational resources on security operations and advanced threat intelligence to help teams stay ahead of evolving threats.

📋 Description

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities • Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards • Represent Picus customer success stories and best practices at events, panels, and webinars • Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations • Provide customer-driven feedback on product enhancements and feature requests • Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

🎯 Requirements

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems • At least five years of experience working within a Sales Engineering or Customer Success role • Demonstrated success building executive relationships and driving strategic account planning • Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation • Understand the architecture/design of solutions built on-prem and cloud • Experience managing complex customer lifecycles from onboarding through renewal and expansion • Demonstrated ability to be consultative, proactive, and outcome focused

🏖️ Benefits

• Unlimited opportunity! • Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.