340B Director, Client Success

Job not on LinkedIn

🕒 August 28

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pillr Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pillr Health is a leading provider of innovative solutions designed to optimize and streamline pharmacy operations. With a strong emphasis on enhancing efficiency, reducing costs, and improving patient outcomes, particularly within the 340B program, Pillr Health delivers scalable, user-friendly technology and expert consulting to healthcare providers and pharmacies. The company is committed to high standards of data security and compliance, making it a trusted partner in pharmacy administration and management.

📋 Description

• Direct and oversee activities ensuring clients effectively leverage Pillr Health’s products and services to achieve business objectives • Develop strategies and processes to ensure client satisfaction throughout all phases of the client lifecycle • Facilitate long-term client relationships and promote client retention • Monitor and improve training and onboarding processes for smooth product adoption and client collaboration • Use data insights and feedback mechanisms to identify and understand client needs and challenges • Establish collaborative relationships with Sales, Product Development, and other cross-functional areas • Develop deep relationships with key stakeholders and understand business objectives, challenges, and program success requirements • Review performance metrics with clients and recommend strategies to optimize program outcomes • Identify account expansion opportunities through upselling and cross-selling • Lead renewal strategies and negotiations • Champion the client voice internally, influencing product development, service enhancements, and strategic initiatives • Deliver regular business reviews and strategic updates to client executives • Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences • Lead and facilitate group discussions; coach, mentor, motivate, and engage others toward common goals • Identify and develop future organizational talent • Manage client risks, escalations, and client health

🎯 Requirements

• Bachelor’s degree in business, healthcare, operations, or a related field • 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model • Proven ability to manage enterprise clients and deliver business outcomes through technology • Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc. • Ability to manage and lead effectively during times of organizational change and transformation • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals • Excellent communication, presentation, and negotiation skills • Experience with CRM and analytics tools (e.g., Salesforce) • 340B ACE certification preferred • 2+ years of organizational leadership experience preferred • Pharmacy experience preferred • Skilled in data reporting and interpretation • Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle • Willingness and ability to travel for client meetings • U.S. citizenship and compliance with hospital credentialing standards

🏖️ Benefits

• Health insurance • Flexible Spending Account (FSA) • Dental and Vision insurance • 401(k) retirement plan • Paid time off