Success Manager

🕒 October 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 30%

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Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact • Hold regular business reviews with client leadership, including C-suite stakeholders, to review progress and set priorities • Translate client business needs into prioritized action plans for NetSuite consultants and developers • Track timelines, scope, and resourcing across multiple client workstreams simultaneously • Flag risks early, including low adoption, scope creep, stalled work, and renewal concerns, and implement response plans • Lead client escalations and difficult conversations through to resolution • Coordinate with delivery, support, and account teams to keep client work on schedule • Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite

🎯 Requirements

• 5+ years in client success, account management, consulting, or another client-facing role • Functional background, ideally in operations • ERP experience as an end user, administrator, consultant, or project lead • Experience managing relationships with large or complex clients, including C-suite stakeholders • Strong project management and problem-solving skills • Proactive communication and consistent follow-through across teams • Comfort managing escalations and difficult client conversations • NetSuite experience (nice to have) • Business degree or business background (nice to have) • Experience in managed services, ERP support, or technology consulting (nice to have)

🏖️ Benefits

• Medical, dental, and vision coverage • Generous PTO and company-observed holidays • 401(k) with employer match • Professional development and room to grow as the practice expands • Long-term backing of Pine Services Group

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