Customer Service Advisor – 12 Month Fixed Term Contract

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Pitney Bowes

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1920

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide, including more than 90 percent of the Fortune 500. It caters to a range of clients from small businesses to large enterprises and government entities, helping them reduce the complexity of sending mail and parcels. Pitney Bowes combines cutting-edge technical solutions with client services, engineering, finance, and warehouse operations to offer comprehensive support and innovation in digital commerce.

📋 Description

• Strive for client satisfaction, internal satisfaction surveys and Trustpilot reviews • Work with Corporate and Public Service clients to resolve all post-sales queries • Liaise with business partners to resolve queries and improve service to clients • Partner with the internal Client Operation team to identify opportunities and improvement plans to drive client experience • Manage the resolution and negotiation of client issues to minimise cancellations, maximise client retention and increase PB revenue • Deliver best-in-class customer service to maximise customer satisfaction and improve Pitney Bowes profitability • Deliver performance-based results within established targets, KPIs and SLAs • Monitor, track and analyse performance metrics to achieve goals and adhere to standards

🎯 Requirements

• Must be based in UK and have right to work in the UK • Experience working in a Customer Service or Contact Centre environment; financial or banking environment experience preferred but not essential • Excellent written and verbal communication skills • High level of numeracy • Experience working on multiple issues across a number of systems • PC literate in Microsoft applications • Strong interpersonal skills with a genuine customer focus and desire to work with people • Proven objection handling and decision-making skills • Ability to work collaboratively in a remote team environment using tools such as Team Video calling • Ability to work independently with minimal supervision

🏖️ Benefits

• Up to 30 days holiday, role dependent, in addition to UK or Ireland bank holidays • 3 x Basic salary life insurance scheme • Defined contribution Pension scheme with employer match contribution up to 6% of basic salary • Fully homebased role • Contribution towards home office set up and monthly homeworking allowance • Employee Assistance Programme • Employee Perk Platform providing access to discounts on vouchers as well as deals for travel, restaurants and shopping • Live and on-demand fitness content • Opportunity to grow and develop your career • Inclusive environment that encourages diverse perspectives and ideas • Challenging and unique opportunities to contribute to the success of a transforming organization • Comprehensive benefits globally (PB Benefits and Wellbeing Programs)