Customer Success Manager II

November 19

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Planet

WebsiteLinkedInAll Job Openings

Aerospace • Agriculture • Government

Planet is a leading provider of daily satellite imagery and multidimensional Earth insights, revolutionizing the Earth observation industry by delivering high-frequency, high-resolution data. Their insights platform allows organizations to harness data to monitor geographically dispersed locations, understand historical changes, and derive actionable insights. With applications in agriculture, energy, infrastructure, government, and more, Planet helps clients make informed decisions in a rapidly changing world.

501 - 1000 employees

Founded 2010

🚀 Aerospace

🌾 Agriculture

🏛️ Government

📋 Description

• Build and maintain strong, long-lasting customer relationships • Assist customers to expand their usage and adoption of our products • Onboarding and training of new clients • Co-own contract renewal with sales • Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed • Work closely with Sales Representatives and other teams across the company • Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

🎯 Requirements

• Experience successfully managing customer relationships or projects in defence • Bachelors’ degree in a relevant field • 6+ years of experience in Customer Success, account management or similar • Excellent verbal and written communication skills in English, the language of the company • Ability to successfully communicate and coordinate with international customers & sales teams • Experience working with defence and intelligence customers across the EMEA region • Excellent problem-solving skills, proactive work style, and ability to work independently • Ability to multitask and prioritize job requirements • Ability to travel internationally • Experience operating within a classified environment

🏖️ Benefits

• Paid time off including vacation, holidays and company-wide days off • Employee Wellness Program • Home Office Reimbursement • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Equity • Volunteering Paid Time Off