Onboarding Coordinator

🔥 9 minutes ago

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Playson

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🎮 Gaming

Gaming

Playson is a leading supplier of online slot games, providing digital entertainment to various jurisdictions worldwide. They are licensed and regulated in numerous countries, including the UK, Italy, and Sweden. Playson offers a wide range of popular slot games like 'Buffalo Power: Hold and Win' and 'Legend of Cleopatra Megaways™', along with promotional tools designed to increase player engagement. Their commitment to compliance and socially responsible gambling is evident through their certifications and licenses. Additionally, Playson strives to enhance player experiences with innovative promotional tools such as Reel of Fortune and Free Spins, aiming to attract new players and boost retention.

📋 Description

• Own the onboarding process for newly signed operator partners from contract signing through to successful go-live. • Coordinate multiple onboarding and integration projects simultaneously across global markets. • Act as the primary point of contact for customers throughout implementation, ensuring a positive onboarding experience. • Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness. • Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure all onboarding milestones are delivered on time. • Create and manage project plans, timelines and launch checklists, proactively identifying and resolving risks. • Coordinate commercial launch activities, including game positioning and promotional opportunities to maximise launch success. • Keep customers informed throughout the onboarding journey by providing clear communication and managing expectations. • Continuously improve onboarding processes and project management practices to increase efficiency and reduce time-to-market. • Build strong internal and external relationships while delivering exceptional customer service throughout every project.

🎯 Requirements

• 3+ years' experience within the B2B iGaming industry, ideally working with operators, suppliers or aggregators. • Previous experience managing customer onboarding, implementation, integration or customer success projects. • Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously. • Good understanding of API integrations, technical implementation processes and product releases. • Excellent communication and relationship-building skills with both customers and internal stakeholders. • Strong organisational skills with the ability to prioritise effectively in a fast-paced environment. • Commercial mindset with the confidence to manage customer expectations and support successful product launches. • A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail. • Comfortable working under pressure while maintaining a high level of ownership and accountability. • Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp or similar.

🏖️ Benefits

• Benefit from a transparent and systematic quarterly bonus system. • We offer a flexible work schedule to accommodate your needs. • Choose to work remotely, providing greater flexibility and comfort. • Enjoy unlimited paid vacation leave, including bank holidays. • Take unlimited paid sick leave whenever necessary. • Get reimbursement for professional development courses and training. We provide access to the latest tools and training for continuous growth.