Customer Experience Account Manager

🕒 July 28

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 61%

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Plenful

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $50M Series B - Plenful on 2025-04

Healthcare • Artificial Intelligence • SaaS

Plenful is an AI workflow automation platform purpose-built for pharmacy and infusion teams. It automates complex administrative pharmacy workflows—especially around 340B audit & optimization, referral capture, rebate management, Maximum Fair Price (MFP) intelligence, prior authorization, and order intake—using AI (including LLMs) to process structured and unstructured data, integrate disparate systems (APIs, HL7, SFTPs, PDFs, databases), and scale enterprise operations. Plenful emphasizes compliance, revenue capture, and productivity gains (e. g. , automating over 95% of work, reducing prior authorization manual work by >75%, increasing review capacity and order intake efficiency), and serves health systems, specialty pharmacies, infusion practices, and provider groups.

📋 Description

• Monitor account health indicators • Run usage and ROI analysis • Lead business reviews • Visit customers on-site • Serve as the primary customer point of contact starting at implementation kickoff • Build long-term customer relationships • Oversee customer implementations for new use cases • Collaborate with the technical team on back-end configuration • Identify and pursue contract expansion opportunities • Understand customer needs and match them to Plenful offerings • Set standards for clear, responsive, professional customer interactions • Improve internal communication about customers • Lead data-driven analysis to improve customer service and scale processes • Partner across technical, commercial, and executive teams • Help shape implementation, support, retention, and expansion processes

🎯 Requirements

• 3+ years in Account Management, Customer Success, Enterprise Sales, Management Consulting, or a related field, ideally in SaaS or healthcare technology • Experience managing customer relationships, driving adoption, meeting retention goals, and growing accounts • Familiarity with CRM and customer success platforms such as Salesforce • Ability to analyze data and turn it into ROI numbers, decisions, and recommendations • Experience running projects across multiple stakeholders and meeting deadlines • Clear written and verbal communication skills • Ability to influence stakeholders at every level • Ability to solve unstructured problems with a customer-first mindset • Ability to manage multiple accounts and prioritize independently • Genuine interest in healthcare and improving the industry • Comfortable working in a fast-moving, evolving environment • Ability to travel up to 25% of the time • Early-stage startup experience is a bonus • Familiarity with healthcare regulation, including HIPAA, 340B, and Prior Auth, is a bonus • BA/BS degree is a bonus

🏖️ Benefits

• Full medical, dental, and vision insurance for you and participation for your family • 401(k) with company match: Plenful matches 50% of your first 3% contributed • Equity for every full-time employee • Unlimited PTO • Daily lunch stipend of $100/week • Wellness stipend of $100/month • Commuter benefits of $100/month for San Francisco and New York City-based employees • Paid parental leave • Opportunities for growth through collaboration with experienced, high-performing leaders • Flexible hybrid work environment • Remote-first work environment