Engineering Manager – Site Reliability

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Define the framework for teams to set SLOs and error budgets, educating and supporting product teams • Own blameless post-mortems and root-cause fixes • Implement production readiness reviews for new releases • Improve Datadog observability coverage, including alerts, dashboards, and on-call pages • Hire and build the Site Reliability team from the ground up • Build the on-call rotation and incident management process • Establish SLOs and an incident review process • Integrate reliability into the software development lifecycle and reduce repeat incidents

🎯 Requirements

• 7–10 years of engineering experience, including at least 3 years directly managing engineers • Track record of hiring and developing engineers, including levelling or promoting team members • Hands-on production or reliability engineering background • Prior experience carrying a pager; this is not a first management role • Strong AWS and Terraform experience • Comfortable working inside a managed infrastructure-as-code pipeline • Experience building or running an on-call rotation and incident management process • Strong platform observability experience • Clear communication for a technical, cross-team audience • Track record of introducing reliability practices into product engineering teams • Proficiency with AI-assisted development tools such as Claude Code and Cursor • Ability to rigorously review AI-written pull requests • Familiarity with PCI DSS, SOC 2, and ISO 27001 environments is relevant to the stack/context

🏖️ Benefits

• Attractive remuneration • Choice of preferred OS: Windows or Mac • Flat hierarchy and transparent communication in a relaxed, professional atmosphere • Opportunity to develop your talent in a dynamic team with ambitious goals • Flexibility and possibility to work remotely • Pliant Card with monthly credit to explore the product and enjoy food with colleagues