Peer Review Operations Specialist – 2 Year FTC

🕒 September 25

🐊 Florida, Illinois, +6 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $57k - $64k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PLOS

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 Non-profit

🔬 Science

Education • Non-profit • Science

PLOS is a non-profit organization on a mission to drive open science forward with measurable, meaningful change in research publishing, policy, and practice. Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing. They cover all scientific disciplines with a focus on fundamental and applied research across life, health, sustainability, engineering, and technology, ensuring that research outputs are rigorous, reliable, and accessible to all.

📋 Description

• Ensure the timely, efficient peer review of all submissions • Ensure queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately • Identify and remove barriers to submission, working collaboratively with colleagues across PLOS • Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues • Ensure manuscripts meet requirements and follow current policies and procedures • Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice and exercising judgement to resolve or escalate issues • Raise data-driven recommendations for continuous journal operations and workflow improvements • Maintain standard journal workflows and implement approved process updates • Contribute to workflow projects, initiate proposals as requested, and undertake operations projects and initiatives as directed • Serve as daily liaison with vendor representatives, monitoring quality and timeliness against target thresholds and KPIs • Contribute to operational research outputs related to PLOS’s mission

🎯 Requirements

• Prior experience in peer-reviewed schololarly publishing • Excellent communication and presentation skills, both written and oral • Growth mindset with a collaborative, team player mentality • An ability to maintain a positive and professional customer service attitude • Able to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settings • Knowledge of Excel, Word, file types and file conversions • Able to work under tight deadlines whilst achieving a high standard of quality and accuracy • Able to set priorities and work independently • Upholds high standards of professionalism in the workplace • Embraces change with a positive attitude • An interest in science and in advancing scientific knowledge • A university degree or equivalent experience • Knowledge of and expertise with peer review and manuscript management database systems; proficiency with Editorial Manager a plus • Knowledge of customer relationship management (CRM) software such as Salesforce • Awareness of and commitment to open science • Prolonged periods stationary at a desk and working on a computer • Some domestic and international travel required

🏖️ Benefits

• 401k with employer match • Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid) • Paid Vacation, 11 public holidays and sick leave • Parental leave • Birthday and three winter holidays days off • Short term and long term disability insurance • 2 days paid time off for volunteering per year • Fully remote work environment with stipend on joining for home office

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