Customer Service Helpdesk - Tech Support

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February 10

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Plugged.HR

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HR Tech • Recruitment • B2B

Plugged. HR is a company focused on enhancing the recruitment process through the use of cookies and tracking technologies. They aim to improve the browsing experience for users on their website by offering personalized content and targeted advertisements, while also analyzing website traffic. The services provided are geared towards both candidates and employers, facilitating job applications and recruitment processes.

0 - 1 employees

Founded 2024

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support Interaction Experts • Maintain high customer satisfaction

🎯 Requirements

• Fluency in Swedish • Advanced English knowledge • Familiarity with iOS and/or MacOS, or comparable technology, is preferred • Great communication skills • Prior customer support experience would be an advantage • Strong troubleshooting skills

🏖️ Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)) • Competitive monthly salary + 2 extra salaries per year • Health care benefits and numerous other discounts • Full training by certified instructors • Professional growth & development opportunities • Special events as well as community & social responsibility initiatives • Free online Greek language courses • Work for a Great Place to Work-Certified Company that fosters diversity.