Sr. Product Service and Sustaining Engineer, Electrical

Job not on LinkedIn

August 14

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+3 more states

🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🍁 Vermont – Remote

💵 $76.9k - $115.4k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Plug Power

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Plug is building an end-to-end green hydrogen ecosystem, from production, storage and delivery to energy generation, to help its customers meet their business goals and decarbonize the economy. www.plugpower.com.

1001 - 5000 employees

📋 Description

• This Product Service and Sustaining Engineer role, with a specialty in Electrical Engineering topics, will drive design efforts to achieve high operational availability, reliability and low life-cycle maintenance cost of Plug Power Electrolyzer systems during product development and early customer deployments. • As a key member of the service engineering team, you will build and maintain expert-level technical knowledge and service material related to product operation, performance, and maintenance to assure service technicians, support personnel, and customers are able to troubleshoot and service Plug’s products. • You will be responsible for key service deliverables during development and early deployments of new products. • This role will also be responsible for the Sustaining Engineering Efforts for the fleet of Electrolyzer systems actively supporting Client operations globally. • You will be expected to support both internal and external troubleshooting efforts during operations, Root Cause Analysis (RCA) in the event of equipment failure, and fleet performance in order to maintain Client satisfaction around KPI. • These activities will require inter-departmental collaboration and third-party supplier relationship building to drive design improvement and maintain equipment up-time. • Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians. • Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response. • Develop and provide technical training to internal staff members including on-site Service Technicians. • Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

🎯 Requirements

• Bachelor’s degree in electrical, mechanical, systems or controls engineering. • Five (5) to ten (10) years of related work experience. • Experience with medium and/or high voltage systems and/or power electronics preferred. • System controls (e.g., PLC, embedded) experience a plus. • Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians. • Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues. • Proficiency in analyzing engineering data and troubleshooting operational performance. • Ability to read and interpret electrical schematics, P&ID drawings, and other related project drawings. • Superior communication skills. • Ability to manage complex projects and multi-task effectively. • Excellent follow-through. • Must be driven and self-motivated.

🏖️ Benefits

• Health, Dental & Vision Insurance eligibility starting from the first day of hire • 401(k) with 5% company match • Bonus eligibility • Paid time off including vacation, personal and sick time • Paid Holidays • Wellness Reimbursement Program • Tuition Reimbursement • Employee Referral program • Employee Assistance Program