Pluralsight
eCommerce • Education • Enterprise
Pluralsight is a technology skills platform offering comprehensive learning tools for individuals and organizations. It aims to empower users to develop critical tech skills, enhance tech fluency, improve software delivery, and utilize AI in various capacities. Pluralsight provides solutions for cloud transformation, engineering onboarding, upskilling, and reskilling tech teams to achieve mission-critical projects. With offerings like Pluralsight Skills, A Cloud Guru, and Flow, it helps enhance productivity and streamline processes for businesses, public sector, healthcare, and more. Its platform includes courses, labs, certification preparation, and hands-on learning for developers, IT Ops, and security professionals.
1001 - 5000 employees
Founded 2004
🛍️ eCommerce
📚 Education
🏢 Enterprise
💰 $31G Series C on 2016-12
Customer Success Specialist
November 11
Pluralsight
eCommerce • Education • Enterprise
Pluralsight is a technology skills platform offering comprehensive learning tools for individuals and organizations. It aims to empower users to develop critical tech skills, enhance tech fluency, improve software delivery, and utilize AI in various capacities. Pluralsight provides solutions for cloud transformation, engineering onboarding, upskilling, and reskilling tech teams to achieve mission-critical projects. With offerings like Pluralsight Skills, A Cloud Guru, and Flow, it helps enhance productivity and streamline processes for businesses, public sector, healthcare, and more. Its platform includes courses, labs, certification preparation, and hands-on learning for developers, IT Ops, and security professionals.
1001 - 5000 employees
Founded 2004
🛍️ eCommerce
📚 Education
🏢 Enterprise
💰 $31G Series C on 2016-12
📋 Description
• Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success. • Anticipate customer needs and proactively forecast and mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth. • Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service. • Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey. • Provide advanced product information and use your expertise to recommend the right services and configurations to meet each customer's specific needs.
🎯 Requirements
• Requires a minimum of 2 years of experience in Success and Renewals. • Strong negotiation, prioritisation and relationship building skills. • B2B SaaS experience; familiarity with SaaS renewal motion • Experience with Gainsight, Salesforce, and Gong is preferred • Comfortable using a variety of communication methods such as sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc. • Proven track record of success in managing a high-volume portfolio of enterprise accounts leveraging data to improve efficiency • Business acumen and ability to analyze data to address customer situations • Ability to travel up to 15%.
🏖️ Benefits
• competitive compensation packages • medical coverage • unlimited PTO • wellness reimbursements • Pluralsight subscription • professional development funds
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