Employee Relationship Manager – Financial Wellness Solutions

🕒 July 6

🏢 Akron – Onsite

💵 $41.3k - $68.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• Responsible for the delivery of financial wellness solutions and programs to the workforce of commercial and corporate banking clients and prospects. • Responsible for acquiring and deepening relationships across all applicable financial wellness solutions. • Achieves business results through leadership of and productive collaboration with a wide range of partners. • Responsible for consumer acquisition through proactive lead generation, appointments and referral generation. • Delivers a differentiated client experience from acquisition through onboarding and ongoing servicing support. • Responsible for managing and growing a portfolio of clients by leveraging tools and resources to maximize business results. • Works across a broad range of partners, Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly. • Holds partners accountable for routine updates and referral follow up. • Customer experience management - differentiates the customer experience through conversation and presentations skills and by creating exceptional experiences at events in a variety of external locations. • Delivers customer well being through tailored solutions aligned with customer needs. • Solves customer problems courteously and with urgency, escalating where necessary. • Acts as an advocate for clients and prospects identifying trends and unique needs of the workforce. • Influences annual marketing and communication plans based on workforce knowledge and/or client needs, including all support materials, media and content. May leverage tools to help customize annual plans including, but not limited to, participant surveys, utilization reports, and other data. • Responsible for keeping your team informed of services via Edge reports and attending relationship review meetings as necessary. May collaborate with internal/external partners to update materials as needed.

🎯 Requirements

• 4+ years of related business or functional experience • Associates or equivalent degree • Client Relationship Building • Community Development • Competitive Strategies • Customer Loyalty • Group Problem Solving • Negotiation • New Business Development • Relationship Management Competencies • Banking Products • Business Acumen • Customer Experience Management • Digital Awareness • Effective Communications • Flexibility and Adaptability • Managing Multiple Priorities • Products and Services • Selling • Understanding Customer Needs

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service.