Customer Support Manager

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June 26

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PointClickCare

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Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

📋 Description

•At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. •With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. •We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. •Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. •At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. •Join us in redefining healthcare — so it doesn’t just survive, it thrives.

🎯 Requirements

•Exposure to AI tools and a desire to leverage them to enhance your work content and user experience •4+ years of Business experience in a Customer Support environment with 3+ years, with demonstrated Management or Leadership experience. •Post-Secondary Degree or Diploma •Ability to manage in a fast-paced environment. •Communicates clearly in verbal and written formats. •Demonstrated ability to drive team results through coaching, developing and mentoring. •Identifies potential risks to success are communicated and actioned. •Develop, coach, reinforce and manage operational standards, policies, procedures. •Monitor and improve team performance, providing leadership, coaching and performance management in collaboration. •Great attitude and work ethic.  Strong team player. •Experience with or use of M365 Copilot •Experience with Knowledge-Centered Support (KCS). •Experience with Work Force Management (WFM) Applications

🏖️ Benefits

•Benefits starting from Day 1! •Retirement Plan Matching •Flexible Paid Time Off •Wellness Support Programs and Resources •Parental & Caregiver Leaves •Fertility & Adoption Support •Continuous Development Support Program •Employee Assistance Program •Allyship and Inclusion Communities •Employee Recognition … and more!