Client Onboarding Consultant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 $30k - $36k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Popmenu

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

💰 $65M Series C on 2021-06

Food & Beverage • Hospitality • Marketing

Popmenu is a comprehensive digital platform designed specifically to assist restaurants in maximizing their marketing and sales efforts. The company offers an array of services and solutions, including interactive menus, online ordering, website design, and restaurant marketing. With tools like AI-driven marketing, phone answering, and the Popmenu Pro app, Popmenu provides independent and full-service restaurants, as well as quick-service restaurants and food trucks, the capabilities to enhance guest experiences, increase online presence, and streamline operations. Popmenu also provides integration with POS systems and ROI tracking to optimize revenue. Recognized for its exceptional customer service, Popmenu helps restaurants grow with minimal effort by automating marketing tasks and personalizing guest interactions, ensuring outstanding results for its clients.

📋 Description

• Assess clients' existing websites, marketing strategies, and online ordering systems • Understand each client's business goals, challenges, and operational needs • Recommend tailored strategies for successful platform implementation • Help clients maximize the value of the Popmenu platform • Own and manage the onboarding process for multiple clients simultaneously • Ensure clients progress through each implementation stage efficiently and successfully • Monitor timelines, prioritize tasks, and proactively address potential challenges • Collaborate with internal teams to ensure a seamless client experience • Deliver training sessions on the platform • Educate clients on available features and best practices • Drive product adoption and encourage clients to maximize platform capabilities • Ensure clients feel confident and supported throughout onboarding • Stay up to date with website best practices, digital marketing trends, and restaurant technology • Develop strong knowledge of the Popmenu platform and its capabilities • Share insights and collaborate with onboarding and design teams to improve the client experience

🎯 Requirements

• Excellent interpersonal and customer relationship skills • Strong verbal and written communication skills • Ability to manage client expectations, prevent conflicts, and resolve issues professionally • Strong organizational and time management skills • Ability to manage multiple clients and projects simultaneously • Experience working collaboratively with cross-functional teams • Natural curiosity, self-motivation, and willingness to learn new technologies and products • Ability to understand client needs and provide consultative recommendations • Bachelor's degree or equivalent professional experience

🏖️ Benefits

• Opportunity to join a fast-growing, venture-backed SaaS company • Flexible work environment focused on results and accountability • Collaborative and innovative company culture • Opportunity to make a meaningful impact on the business and customer experience • Exposure to talented professionals across technology, marketing, product, and customer success

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