Bilingual Customer Service

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November 19

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Positivo S+

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B2B • Cybersecurity • Enterprise

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

1001 - 5000 employees

Founded 2009

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Order Cycle Management: Manage, monitor and ensure the smooth flow of the entire order process (from entry to invoicing/delivery), actively working to resolve backlogs and outstanding issues in collaboration with Sales, Logistics, Finance and Supply Chain; • Key Account Support: Act as the focal point for specialized service to major accounts and distributors, interfacing to resolve complex problems, provide information (products, lead times, pricing) and participate in operational/strategic meetings with clients; • Analysis and Optimization: Anticipate and resolve billing issues (rejections/returns), monitor contract compliance, ensure documentation is audit-ready and analyze current processes to propose improvements in efficiency, control and quality for both internal teams and the customer.

🎯 Requirements

• Advanced English (daily communication with clients and global internal teams) – required. • Previous experience in Customer Service, Inside Sales, Order Management or related areas. • Knowledge of the complete order-to-cash cycle. • Ability to handle multiple demands, a sense of urgency and a strong problem-solving focus. • Good communication, organizational and analytical skills. • Intermediate/advanced Spanish will be considered a plus. • Experience with large distributors or strategic accounts will be considered a plus. • Experience with ERPs (SAP, Oracle or similar) will be considered a plus. • Experience supporting LATAM markets will be considered a plus.

🏖️ Benefits

• Medical and dental plans. • Life insurance. • Meal and food vouchers. • Transportation voucher. • Employee discount club. • Access to Wellhub (gyms). • Mente Tranquila (mental wellness program). • Discount on Positivo products. • Elleve Performance: discounts on universities and courses. • And much more.