Manager, Data and Analysis

🕒 October 22

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

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Postpartum Support International

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Founded 1987

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Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Oversee and manage the Hotline’s data collection systems, telecommunications platforms, and integrations • Lead the design and continuous improvement of data collection processes, instruments, tools, and workflows • Research, evaluate, and implement technical improvements to data collection and telecommunications systems • Establish and enforce data governance standards, validation protocols, naming conventions, and quality control procedures • Develop and maintain routine reports for internal assessment, data quality checks, KPI tracking, and external requests • Lead system enhancements aligned with stakeholder requirements for data collection, retention, and analysis • Conduct robust analysis of Hotline data to identify trends, patterns, anomalies, and actionable insights • Track real-time and historical metrics, identify risks to service levels, and escalate issues • Design and maintain performance dashboards and data visualizations • Develop and maintain distributable datasets for evaluation, planning, and reporting • Lead monthly, quarterly, mid-year, annual, and end-of-year reporting deliverables • Manage ad hoc data reports and requests from HRSA, PSI leadership, and the Project Director • Provide regular data updates and translate complex findings into actionable summaries • Directly supervise the CQI Specialist and support professional development • Conduct quarterly training and refresher sessions in data collection, reporting, and analysis • Participate in Hotline meetings and collaborate with functional leads, PSI staff, committees, boards, external organizations, and HRSA stakeholders • Review incident reports for data quality and accuracy

🎯 Requirements

• Master's degree required in a relevant field (public health, social science, statistics, data science, or related discipline) • Minimum four (4) years of experience with a focus on data and statistical analysis, analytic methods, and data management • Minimum one (1) year of experience in data/metrics analysis and trends projection for a call center, hotline, or comparable contact center environment • Demonstrated experience managing or leading teams in data utilization, analysis, and reporting • Training or demonstrated experience in visual design, interaction design, data visualization, or similar disciplines • Proficiency in data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems • Ability to manage multiple concurrent priorities with minimal supervision in a fast-paced, remote environment • Excellent verbal and written communication skills; ability to translate complex data findings for diverse audiences • Strong attention to detail; adaptable and flexible in response to evolving program needs • Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS • Must commit to the Postpartum Support International vision and mission • Must possess and maintain optimal high-speed internet • Ability to travel as required for conferences, training, and other events • Ability to work flexible hours, including non-traditional schedules as needed • Excellent computer proficiency, including Google Suite and relevant databases/data systems • Access to a quiet, secure, private office space for remote work • Maintain 24/7 mobile availability for emergency response coordination and continuity of operations as a key personnel designee • Ability to safely and successfully perform essential job functions and meet productivity standards • Ability to sit, stand, walk, speak, hear, use a computer keyboard, and read a computer screen

🏖️ Benefits

• Fully remote, asynchronous work environment • Ongoing professional development opportunities • Medical, dental, and vision coverage • Paid vacation (two weeks), holidays, sick leave, and personal days (three) • Inclusive parental leave (twelve weeks) • Resources to help balance family responsibilities • Retirement plan with organization-provided match • Healthy work-life balance

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