Senior Salesforce Consultant - Business Analyst

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July 2

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Peak & Peak

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B2B • B2C • Enterprise

Peak & Peak is a leading consulting firm specializing in digital transformation strategies and the implementation of CRM technology solutions for consumer industries. They work closely with leading consumer brands to enhance their digital strategies and system integrations with a focus on Salesforce-based solutions. Their services include agile multi-cloud delivery, Salesforce Consumer Goods Cloud, Manufacturing Cloud, Commerce Cloud B2B, Experience Cloud, and more, particularly aimed at consumer goods, health and life sciences, products and manufacturing, and retail. As a global Salesforce Consulting Partner and a founding member of the Consumer Goods Partner Advisory Board by Salesforce, Peak & Peak leverages Salesforce technologies to drive customer engagement, improve retail execution, and manage complex consumer and patient relations. Their objective is to assist consumer goods brands in navigating digital transformation sustainably and effectively, committing to the continuous improvement of customer-focused solutions.

201 - 500 employees

🤝 B2B

👥 B2C

🏢 Enterprise

📋 Description

• Serve as an integrator between business needs and technology solutions to provide solutions to client issues. • Prepare and lead client discovery workshops to collect requirements and understand business challenges while maintaining responsibility for the completion and accuracy of deliverables. • Translate business needs into compelling and detailed user stories, requirements, and acceptance criteria by collaborating closely with clients. • Lead and coordinate activities throughout the project, whilst keeping the client and project stakeholders updated on progress. • Lead and coordinate QA and UAT activities. • Stay up-to-date on the latest innovations, trends, and developments around Salesforce to recommend the most cutting-edge solutions to clients. • Develop skills through Salesforce training courses and mentoring. • Mentor other resources. • Conduct relevant research, analyse data, and continuously improve your proficiency. • Drive internal initiatives and innovation tasks. • Participate in sales activities.

🎯 Requirements

• Minimum of 4 years of experience in consulting or relevant industry. • Proven experience in functional requirements gathering for at least 4 years. • At least 4 years of experience with Salesforce Sales, Service, Marketing and/or Commerce Cloud. • Experience in sales activities is a must. • Past experience in IT projects is a must. • Salesforce certifications are a must. • Hands on configuration experience with Salesforce formulas, process builder, flows. • Experience with process re-engineering and handling of client expectations. • Experience with project management and change management are a plus. • Proactive, can-do attitude and a mind geared towards problem-solving is expected. • Ability to work in a remote team. • Specialisation in industry clouds such as Consumer Goods Cloud or Non Profit Cloud is a plus. • English fluency is a must. • Additional Language skills (German, French, Spanish) are a plus.