Director, Quality Assurance

October 26

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PPLSI

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We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.

5001 - 10000 employees

📋 Description

• Define and execute a unified QA strategy across squads to ensure consistent, effective testing practices. • Oversee functional, regression, performance, and automated testing to prevent defects and improve product reliability. • Conduct testing to identify defects, usability issues, and risks before release. • Collaborate with product, engineering, and design to clarify requirements, acceptance criteria, and definition of “done.” • Establish, track, and report on key quality metrics including defect rates, defect density, test coverage, cycle time, and product reliability. • Ensure defects are documented accurately and comprehensively. • Monitor and communicate test results and quality trends across teams and stakeholders. • Maintain clear, visible documentation of processes, decisions, and tools. • Continuously evaluate and refine QA processes to enhance efficiency, scalability, and effectiveness. • Identify opportunities for automation and implement modern testing frameworks and tools. • Build strong partnerships with product managers, engineers, design, and other stakeholders to ensure usability, performance, and functionality meet expectations. • Hire, mentor, and develop QA professionals, fostering career growth and engagement.

🎯 Requirements

• 10+ years of QA/test engineering experience, including leadership roles. • Proven track record of building and scaling QA teams in modern software environments. • Deep knowledge of QA methodologies, testing strategies, and SDLC/STLC. • Hands-on experience with automation frameworks, performance testing, and modern QA tools. • Strong technical understanding of web/mobile technologies, APIs, and databases. • Excellent communication, leadership, and collaboration skills with a coaching-oriented approach. • Demonstrated success in driving measurable improvements in product quality and QA processes.

🏖️ Benefits

• Commitment to Equal Opportunity • Equal Opportunity Employer