PPLSI
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
5001 - 10000 employees
Engineering Support Specialist
Job not on LinkedIn
March 11
PPLSI
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
5001 - 10000 employees
📋 Description
• Prioritize incoming inquiries and issues, acknowledging receipt and initiating the troubleshooting process promptly. • Understand our products and services, ensuring effective diagnosis and resolution of engineering challenges. • Harmonize methods of ingesting, triaging, tracking, and communicating about issues where it makes sense to do so. • Provide clear and concise communication throughout the resolution process, keeping stakeholders informed. • Review the issue backlog with appropriate product and engineering resources frequently. • Conduct standups for triaging and routing. • Strive for a consistent process for issue communication and resolution with stakeholder surveys and measurable success. • Confirm and triage issues to reduce direct requests to product and engineering teams. • Create and prioritize a backlog of product improvements and monitoring/testing improvements.
🎯 Requirements
• 0-5 years of industry experience in technical support, help desk support, or similar roles • High School Diploma or equivalent; higher degree- a plus • Proficiency with tools like Postman, Jira, Confluence • Understanding and exposure to APIs and databases • Proven aptitude for quickly learning systems, processes, and procedures, and grasping technical concepts • Exceptional written and spoken communication skills with experience in interacting with a range of personalities and styles to establish an effective relationship at all levels of the organization
Apply NowSimilar Jobs
March 8
Remote Customer Care Specialist at Brenmar Associates providing home-based customer support. Flexible schedule, training, and performance-based bonuses.
March 8
Remote Customer Care Specialist for Brenmar Associates providing phone and online support, resolving inquiries and ensuring customer satisfaction.
March 6
Approvely seeks a Payments Product Support Specialist to assist integrating their payment platform.
February 20
Join Virgo and Aries LLC as a Remote Customer Service Representative, delivering outstanding customer support from anywhere.
February 18
Hiring for a Customer Service Representative to manage queries for Medicare healthcare services.