Customer Success Manager – Maternity Leave Contract

Job not on LinkedIn

November 26

Apply Now

Receive Emails with Similar Jobs

Practice EHR

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Artificial Intelligence

Practice EHR is a comprehensive electronic health record (EHR) software solution designed specifically for medical professionals. It offers an array of features that streamline practice management, including scheduling, e-prescribing, billing, and reporting. With a user-friendly interface and cloud-based accessibility, Practice EHR allows healthcare providers to focus more on patient care and less on administrative tasks, making it suitable for practices of any specialty and size.

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Host monthly coaching calls and office hours, providing customers with valuable insights, resources, and tips to improve their success. • Conduct 1:1 support calls with customers as needed to enhance retention, improve product adoption, and reduce churn rates. • Respond to inbound sales inquiries to drive conversions and encourage sign-ups. • Build sample nutrition plans and highlight dietary filters and product features in sales inquiries and during calls. • Address That Clean Life-specific escalations from the Customer Support team, ensuring quick and effective resolution. • Collaborate with marketing, product marketing, and partnerships teams, offering support and insights to help execute cross-departmental initiatives. • Create additional content aimed at boosting customer success, such as optimized onboarding sequences, churn reduction strategies, and cross-sell content to drive influenced MRR. • Respond to customer feedback on G2 for That Clean Life and engage with our Community members, reinforcing brand presence and customer engagement.

🎯 Requirements

• 3+ years business related experience working in a customer oriented role in any of: Sales, Marketing or Customer Success. • Must have a background in nutrition or a related field. • Ability to collaborate effectively with cross-functional teams, such as product development, sales, and marketing, to address customer needs and improve the overall customer experience. • Excellent written and verbal communication skills with the ability to communicate effectively with users, team members, and other departments. • Ability to analyze data and identify trends to improve the customer experience. • Experience in managing customer escalations and resolving conflicts. • Strong organizational skills to manage multiple tasks and priorities effectively. • Must be open to coaching and mentoring both new hires and experienced team members.

🏖️ Benefits

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work. • Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental. • Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. • Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.