Engagement Manager, Customer Success – Account Growth

🕒 August 10

🗽 New York – Remote

🗽 New York – Remote

💵 $140k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Predoc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

🤖 Artificial Intelligence

🔌 API

💰 $30M Series A - Predoc on 2025-09

Healthcare • Artificial Intelligence • API

Predoc is an AI-native medical records platform that ingests, normalizes, and cleans patient records from HIEs and non-connected facilities, then delivers complete, usable patient data into customers' existing clinical and research workflows. It acts as an invisible operational layer that complements — rather than replaces — existing systems, offering a platform and API for integration while emphasizing security, compliance, and data usability.

📋 Description

• Own the full lifecycle of customer success and account growth • Serve as a primary customer-facing point of contact after the initial sale • Build relationships with executive sponsors, operational leads, and day-to-day users • Partner with Account Executives to scope and execute customer pilots • Define pilot success criteria, align stakeholders, track progress, and convert successful pilots into broader adoption • Lead end-to-end implementation, coordinating workflows, integrations, training, and launch milestones • Understand customer goals, workflows, and pain points • Identify expansion, upsell, cross-sell, renewal, and deeper account penetration opportunities • Drive adoption, satisfaction, and retention across customer accounts • Monitor engagement, identify risks early, and resolve issues cross-functionally • Conduct Quarterly Business Reviews covering performance metrics, ROI, operational impact, and evolving priorities • Support renewals, expansions, vendor reviews, contracting processes, and customer strategy • Build customer relationships that generate testimonials, referrals, case studies, and long-term partnerships • Represent the voice of the customer internally through customer needs, product feedback, workflow gaps, and experience improvements

🎯 Requirements

• 3–6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role • Experience managing customer relationships, commercial conversations, or account growth opportunities • Strong project management skills, including managing multiple customer launches, timelines, and stakeholders • Ability to understand business needs, communicate value, and guide customers toward successful outcomes • Experience identifying upsell, cross-sell, renewal, or expansion opportunities • Excellent communication and relationship-building skills with a consultative and customer-first approach • Data-driven mindset and ability to clearly present ROI, performance metrics, and operational outcomes to customers • Comfort with ambiguity and fast-moving environments; proactive, organized, and solutions-oriented • Preferred: experience in healthcare SaaS, health information management, clinical research, care delivery, or healthcare operations • Preferred: experience with vendor review, procurement, contracting, or enterprise buying processes • Preferred: experience as an early team member testing, building, and improving customer playbooks • Preferred but not required: 2–4 years of consulting experience

🏖️ Benefits

• Foundational member of a high-growth, high-impact team • Work with a differentiated service with real-world traction and clear ROI • Work directly influencing patient access to cutting-edge research and care • Opportunity to shape customer success, account management, and go-to-market motion from the ground up • Meaningful ownership across customer relationships, growth strategy, and company trajectory • Commission