Primer
51 - 200 employees
💳 Fintech
Fintech • Payments
Primer is a company that offers a unified payment infrastructure, enabling businesses to streamline and optimize their payment processes. With its advanced technology, Primer provides solutions for managing payments, boosting conversion, enhancing payment success rates, and creating seamless checkout experiences. The platform is designed to give businesses the flexibility to integrate and customize their payment stack easily, connect with multiple payment services, and deploy fraud prevention tools. Primer aims to accelerate global growth for companies by simplifying payment operations, reducing fraud, and enhancing customer experiences.
Product Ops Lead
🕒 May 20
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Primer
51 - 200 employees
💳 Fintech
Fintech • Payments
Primer is a company that offers a unified payment infrastructure, enabling businesses to streamline and optimize their payment processes. With its advanced technology, Primer provides solutions for managing payments, boosting conversion, enhancing payment success rates, and creating seamless checkout experiences. The platform is designed to give businesses the flexibility to integrate and customize their payment stack easily, connect with multiple payment services, and deploy fraud prevention tools. Primer aims to accelerate global growth for companies by simplifying payment operations, reducing fraud, and enhancing customer experiences.
📋 Description
• Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process • Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business • Set the strategy and direction for product tooling: what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation • Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed • Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring • Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring • Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction
🎯 Requirements
• Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company — you have built or significantly rebuilt a product operating model before • Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you • Track record of creating systems and processes that people actually adopt and maintain over time — you know the difference between documentation and infrastructure • Comfortable operating across Product, Engineering, and GTM without a clear lane — you influence through the quality of your thinking and the usefulness of what you build • Multi-quarter strategic thinking: you can hold the big picture of how the product function should operate in eighteen months while executing in the present • Highly autonomous in ambiguous environments — you do not need the problem to be fully defined before you start making progress on it • Nice to have: experience in payments, fintech, or developer-facing infrastructure products
🏖️ Benefits
• Competitive share options • Uncapped holiday, with 25 days minimum to be taken • Co-working space access • Workations & Company Retreat • The best equipment for your role • £500 towards your home office setup • Generous learning budget • Private Medical Insurance • A broad set of additional perks and benefits (depending on location)
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