Project Engineer

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October 13

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Prime System Solutions

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B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations. • Staging of several types of technology including Desktops, Laptops, POS systems, Server hardware, networking including wireless, switching and firewalls. • Installation of hardware at the customer site. • Installation of software including Hypervisor technologies and OS level. • Migration and support of customer specific applications. • Work with Project Managers to identify tasks and timelines for completion. • Provide clients with updates and set expectations for work to be completed. • Provide technical support to clients during project implementations. • Posting time entries accurately to tickets and tasks using Prime's ticketing system. • Create and maintain project documentation using Prime's documentation tool, including technical specifications, configurations, and support documentation. • Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination. • Perform any additional job duties as requested by management to contribute to the overall success of the organization.

🎯 Requirements

• Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP. • Understanding of server hardware including Raid and Idrac Technlogies. • Basic knowledge of Networking including wireless, wired and Firewalls. • Basic knowledge of M365 products and services. • Basic knowledge of how backups work. • Azure cloud technologies, Virtualization Technologies including VMware ESXI and MS Hyper-V.** Bonus **skill • Backup platforms including Veeam and Datto Ticketing systems.** Bonus skill** • Demonstrate initiative, independent judgment, ability to work under high pressure situations, and utilize established procedures to address client needs. • Strong customer service skills required. • Participation in rotating on-call program. • Ability to be a trusted advisor to clients; effectively relay information to non-technical clients Ability to adapt to a rapidly changing work environment, manage competing demands and deal with frequent change, delays or unexpected events.